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Platform overview

Everything you need to keep members coming back, in one package.

Your branded app, your rewards, your campaigns, your AI helpers and your results, all on one platform, set up by a Whitecloak team that keeps the platform running. Nothing to stitch together.

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How it fits together

Seven parts, from what members see to what runs underneath

Pick a part to see what it does and who uses it.

What members seeWhat your team usesWhat runs underneath
Suqi Mobile

Your app and Ask Suqi

Your own branded app, or Suqi added to the app you already have. Ask Suqi helps members plan their next visit.

  • Plans visits from points, perks and partner offers
  • Use points in one tap
  • Offers picked for each member
  • Scan any receipt, so cash spend counts too
Used most byProduct teams

From goal to tool

Which parts help with each goal

Your goalWhat Suqi doesParts used
Welcome new membersQuick sign-up, a welcome reward and help to use the first reward fast.Your app · Rewards · Messages
Keep them interestedPersonal offers, a visit planner and fresh games and surprises.Your app · Games and tests · AI helpers
Make rewards worth itEasy, one-tap rewards, member levels and partner perks.Rewards, tiers and offers
Bring back people who driftedSpot members going quiet and send the right nudge at the right time.AI helpers · Campaigns and messages
See what workedA fair comparison on every offer, and pesos back for every peso spent.Results you can trust

Two teams, one platform

What each team uses day to day

  • Product teams

    • The member app and Ask Suqi
    • Games and surprises from templates
    • Testing in a few places before rolling out
    • Seven measures of how members come back
    More for product teams

  • Marketing teams

    • Campaigns drafted by AI helpers
    • Automatic messages that follow each member
    • Partner offers they help fund
    • A fair comparison on every campaign
    More for marketing teams

AI helpers, with you in charge

The AI does the legwork. People make the decisions.

  • Notice

    Spots drops in visits and members going quiet.

    AI helper

  • Suggest

    Drafts an offer, picks who gets it and works out the cost.

    AI helper

  • Decide

    You approve, change or say no. Over its limit, it always asks.

    Your team

  • Learn

    Sees what worked and suggests something better next time.

    AI helper

Safe by design

One set of records. One set of rules.

People and AI helpers work from the same member and points records and follow the same rules and budgets. So nothing slips through, and every change can be traced.

  • Limits you set

    Choose what each AI helper may do and spend on its own.

  • Every change recorded

    See who did what and when, whether a person or a helper.

  • Your data stays yours

    Each client’s data is kept apart from other clients’ data.

Works with what you already use

  • Tills and online shops
  • Payments and cards
  • Receipts
  • Fuel and fleet systems
  • Text, email and Viber
  • AI assistants

The full Suqi package

One package: the platform, your app and the team to run it

Suqi is more than a loyalty system. You get every part of the platform, an app in your own brand, and the people to set it up, move you over and run it. Pricing is quoted for each client.

What’s in the platform

  • Your app and Ask SuqiYour branded app, with a visit planner for members.
  • Rewards, tiers and offersPoints, rewards, member levels and partner perks.
  • Campaigns and messagesGoals, campaigns and automatic messages across channels.
  • Games and testsPakulo from templates, tested small before rolling out.
  • AI helpersNotice, suggest and cost offers; you approve.
  • Results you can trustA fair comparison on every offer, pesos back per peso.
  • The basics, handledOne points record, safe sign-in and a record of every change.

What our team does for you

  • Design and build your appAn app in your brand, or Suqi added to the app you already have.
  • Set up and connectSuqi set up for your business and connected to the systems you use.
  • Move your members overMembers and points moved from your current programme, every balance checked.
  • Keep the platform runningWhitecloak runs the platform as a managed service; your team runs the programme day to day.
  • Start small, then growA first try in one place, with goals agreed with you, then roll-out.

Ready for your kind of business

Set up for malls and fuel stations today, with retail chains and business groups coming next. Start in one place, then roll out everywhere.

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See it with your own programme

We’ll walk you through Suqi using examples from your kind of business.

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