- 1 · Welcome new members
- 2 · Keep them interested
- 3 · Make rewards worth it
- 4 · Bring back people who drifted
- 5 · See what worked
Win back members before they’re gone for good.
Every programme has members who quietly stop coming. Suqi notices early, sends each one the right reason to return, and shows you how many really came back.
Why it’s hard
Most win-back offers arrive too late, and go to everyone
Noticed too late
By the time someone checks a report, the member has already found somewhere else to go.
One offer for everyone
The same discount goes to every quiet member, whether they visit weekly or yearly.
No way to tell if it worked
Some people would have come back anyway, so the results look better than they are.
How Suqi brings them back
Follow one member’s quiet spell
Pick a day to see what the member sees and what your team sees.
What the member sees
We’ve missed you! Double points on your next visit, any day in the next two weeks.
What your team sees
Approved by your teamThe win-back offer you approved goes out in the app. A similar group of quiet members doesn’t get it, so you can compare later.
Example. You choose the days, the offer and the budget.
Ideas for this goal
Ready-made ways to bring people back
- Win back at 35 daysDouble points for members who haven’t visited in five weeks.See the idea
- Birthday month treatA small treat in their birthday month, for members who have gone quiet.Example
- Partner welcome backA treat funded together with a favourite shop or partner.Example
How you’ll know it worked
Count the members who really came back
Some quiet members come back on their own. So Suqi keeps a small, similar group who don’t get the offer. The gap between the two groups is the number your offer actually won back.
Came back within 30 days, out of every 100
Sample figuresShow the numbers
| Group | Did not get the offer | Got the offer |
|---|---|---|
| Out of every 100 quiet members | 12 | 21 |
What’s behind it
The parts of Suqi that do this
AI helpers
Notice members going quiet and draft the win-back offer, with the cost worked out.
Campaigns and messages
Send the offer at the right moment, in the app first, then by text.
Results you can trust
Compare with a similar group who didn’t get it, and count who really came back.
How many of your members are going quiet?
In the first conversation we look at it together and pick a first idea to try.